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Return Policy
Defective Products
All defective products must be returned within 21 days of the invoice date.* Defective converted blankets must be accompanied by a press sheet. Defective hardware and generic memory including, but not limited to Integritech Generic, Goldenram Generic, Kingston Technologies Generic, PNY Generic, Viking Generic, Visiontek Generic Unbranded or Generic Memory) may be returned for an identical replacement product only. Materials that have been cut, trimmed, altered from their original form, or incorrectly used may not be returned.
If your product is not functioning properly, please call our Technical Support Department at 1.888.274.8626 as soon as possible (but not later than 21 days from purchase). In most instances, our highly skilled Tech Support representatives can assist you in diagnosing and resolving your product problems. However, in rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability. Replacement items ship the same day the defective item is received and inspected by our Returns Department. Custom orders, volume licensing program software, bulk cable, electronic rack enclosures and products designated as "all sales final", "no returns" or similar language may not be returned.
If you would like a replacement item you will need to place a new order for the same product. Once the defective product is received you will be credited the full cost of the item(s) plus shipping costs of the original product.
You must obtain a Return Merchandise Authorization number for each defective product from our customer service department. No returns will be accepted without an RMA. Each RMA number is good for a specific product only. Also, all products must be returned within 21 days of the invoice date, regardless of when the RMA was issued.
All products and packaging must be returned in resalable condition. Any returns not in resalable condition may be subject to a repackaging fee.
All returns must include the original packing slip. You must also write your RMA number on the box and mailing label.
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Non-Defective Products
All non-defective products must be returned to Pitman Web Store for a refund or replacement within 21 days of the invoice date. The manufacturer's packaging must be unopened. We do not accept returns on non-defective merchandise that has been opened. Generic memory (including, but not limited to Integritech Generic, Goldenram Generic, Kingston Technologies Generic, PNY Generic, Viking Generic, Visiontek Generic Unbranded or Generic Memory) and converted blankets may not be returned. They may only be replaced if it found to be defective upon delivery. Materials that have been cut, trimmed, altered from their original form, or incorrectly used may not be returned.
When you purchase any product from us you are entitled to its manufacturer's warranty against defective merchandise. Several of our major electronic manufacturers' policies require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies. Please contact the vendor that is listed in your warranty card.
Please Note:
Closed packages: Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within 21 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges). Return shipping to us is at your own expense.
All non-defective returns are subject to a 15% restocking fee.
You must obtain a Return Merchandise Authorization number from our customer service department for each non-defective product you wish to return. No returns will be accepted without an RMA number. Each RMA number is good for a specific product only. You may be asked to provide the product serial number. All products must be received by within 10 business days of the RMA issuance. Also, all products must be returned within 21 days of the invoice date, regardless of when the RMA was issued.
All products and packaging must be returned in resalable condition. Any returns not in resalable condition may be subject to a repackaging fee.
All returns must include the original packing slip. You must also write your RMA number on the box and mailing label.
You will not be refunded for any shipping costs.
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